Refund Policy

We want you to be happy with Bumplog. If it doesn't work out, you can request a full refund within the first 14 days of your initial paid subscription — no questions asked.

14-Day Money-Back Guarantee

If you purchased a Pro subscription for the first time, you may request a full refund within 14 calendar days of your initial payment. This applies to your first Pro purchase only.

How to Request a Refund

Email us at support@bumplog.com with the email address associated with your account and the approximate date of your purchase. You don't need to provide a reason, but feedback on why Bumplog wasn't the right fit helps us improve.

We will confirm receipt within 1 business day and process the refund within 5 business days. The refund is issued back to your original payment method by our merchant-of-record payment processor; the funds typically arrive in your account within 5-10 business days, depending on your bank.

What Is Not Refundable

• Subscription renewals after the initial 14-day period.
• Subscriptions that have already been cancelled and repurchased.
• Charges for accounts terminated for violation of our Terms of Service.
• Fees or taxes collected by third-party payment processors or tax authorities.

Cancellation vs. Refund

Cancelling your subscription and requesting a refund are different actions:

• Cancellation stops future renewals. You keep access to Pro features until the end of the current billing period. This is available anytime from your account settings.
• Refund reverses a previous payment and ends your Pro access immediately. Refunds are only available in the first 14 days of your initial purchase.

If you're outside the 14-day window but still want to stop being charged, cancellation is the right action — you won't be billed again.

Chargebacks and Disputes

We encourage you to contact us before initiating a chargeback with your bank or card issuer — in most cases we can resolve issues directly and more quickly than the chargeback process. Accounts with open chargebacks may be temporarily suspended until the dispute is resolved.

Contact

Questions about this policy or a specific refund request? Email us at support@bumplog.com.